Effective Date: 04/23/2025
Website: https://ontimebilling.com
At On Time Billing, we are committed to protecting your privacy and safeguarding the personal, professional, and medical information that you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or use our services.
1. Who We Are
On Time Billing is a medical billing and healthcare support service provider offering solutions such as revenue cycle management (RCM), credentialing services, practice management tools, and EHR integration. Our services are designed to help healthcare professionals streamline their administrative workflows and maximize their practice’s financial health.
2. Information We Collect
a. Personal and Business Information
We may collect the following information when you contact us, fill out forms, or register for services:
- Full name
- Email address
- Phone number
- Business name and NPI number
- Billing or payment information
- Employment or professional background (e.g., provider credentials)
b. Health Information (PHI)
As a provider of healthcare-related services, we may handle Protected Health Information (PHI) in compliance with HIPAA, strictly for the purpose of medical billing, claims submission, insurance coordination, and practice management.
c. Technical and Usage Data
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited and actions taken (analytics)
We use cookies and tracking tools like Google Analytics to understand how our website is used and improve user experience. You may disable cookies in your browser settings.
3. How We Use Your Information
Your information is used for:
- Providing and managing billing and healthcare support services
- Submitting claims and managing revenue cycles
- Credentialing and payer enrollment
- Responding to inquiries or support requests
- Sending updates, alerts, or newsletters (only if subscribed)
- Maintaining legal, accounting, and compliance records
4. Data Security
We implement strict administrative, technical, and physical safeguards to protect your data, including:
- Encrypted data transmission (SSL)
- Secure cloud storage
- Access controls and authentication
- Staff training and confidentiality agreements
Our systems are designed to align with HIPAA, HITECH, and other healthcare data protection standards.
5. Sharing of Information
We do not sell or rent your data. We may share your data with:
- Insurance companies or payers (for billing/claims)
- Clearinghouses and healthcare platforms (for data processing)
- Subcontractors and service providers under Business Associate Agreements (BAAs)
- Legal authorities if required by law
6. Third-Party Tools & Embedded Content
Our website may use tools like:
- Google Analytics
- Calendly (for appointment scheduling)
- Secure contact forms
These third parties may collect anonymized usage data. Please refer to their privacy policies for more information.
7. Your Rights
Depending on your location and applicable laws, you may:
- Access your personal or business data
- Request corrections
- Ask us to delete your information
- Opt-out of communications
- File a complaint with a supervisory authority
To make such a request, please contact us at support@ontimebilling.com.
8. Data Retention
We retain client and billing data for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and contractual obligations.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
10. Updates to This Policy
We may update this privacy policy periodically. The revised version will be posted on this page with the updated effective date.
11. Contact Us
For any questions about this privacy policy or our data practices, please contact:
On Time Billing
📧 support@ontimebilling.com